Refund policy

• All products listed in www.performance-me.com will be bound by this return and refund policy. Using the website means you have read and understood the terms and conditions of the return and refund policy. Any item that shows the sign of wear or use or if it is in a condition other than the way it was when it was delivered, it cannot be returned.
• We accept returns within 7 days for orders after delivery. All returned items must be in their original packing.
• No exchanges/returns are accepted for innerwear and related items due to hygienic reasons.
• If an order is the wrong size or wrong specification being delivered we offer only replacement/exchange. No refund of the same will be provided under any condition.
• Damaged or defective products should be returned in the condition they came in and should include all accessories with them.
• All products are quality checked before dispatching by Performance Motor Spares Shopping Online Store and thus we ensure all of them are in working condition.
• We provide returns on damaged goods upon delivery. In order to return a damaged product you can get in touch with our customer care at +971 4 3401804. Our representative will walk you through how to return the product in case of damaged goods being delivered. All return requests should be filed within 48 hours of the delivery of the product. Any request succeeding that will not qualify for replacement. You should inspect the product as and when received and should submit a return request within the above given stipulated time window. We will refund you the shipping cost you have bared for returning the product or the shipping cost that we have borne for the product to ship to you (whichever is lower).
• Following is the scope of returns/refunds of all products. All our returns/refunds will be bound by the following:
• If a product is found faulty or has a manufacturing defect, or a wrong product is sent to you, we will replace the product as fast as possible to the best of our capabilities.
• A full refund of the amount of that product will be initiated only if the replacement of the same product is not available in stock with us.In all other cases, we will be replacing the product. If there are any changes to this rule, the same will be mentioned in the description of the product. Unless anything is specifically mentioned, all products will be bound by the above-given policies.
• Regarding the refund of the shipping charge that you incur while shipping the product back to us, we can only refund the amount it cost us to ship the product to you or the cost that you have borne (whichever is lower)
• .Products bought during any sale or discount offers cannot be refunded or replaced.
• Products that have been pre-ordered or specially ordered are eligible for return at a 25% restocking fee.